Alison Miller-Chong

The skills required to fully leverage AI are far more human than technical. While AI is often perceived as a highly technical tool, today’s platforms are intentionally designed to be accessible and user-friendly from the start. The real advantage comes not from coding expertise, but from communication. As Hargrave, Fisher, and Frey (2025) note, the key to maximizing the value of Large Language Models (LLMs) “lies in effective communication, including clearly articulating your needs and being...

Communication has changed. (Hello Captain obvious!) We have changed. (Oh Yeah...but isn't that inevitable?). Thoughts around this topic are often polarizing. At Plugged-In Consulting, we’ve witnessed a dramatic shift over the past decade in how the multiple generations we work with communicate their thoughts. By 2021, it felt as though effective communication had become a lost art—perhaps permanently. We began to question whether we needed to reset our expectations around the kind of...